Web application fails to load

Incident Report for 360Learning

Resolved

We confirm that the issue is solved and our services are back to normal.

We apologize for the inconvenience.

If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new.

Thank you for your patience and continued trust in 360Learning!

Posted Mar 20, 2024 - 21:19 CET

Monitoring

Web application is back to normal. Monitoring if all clients are correctly served.

Issue was coming from an invalid cache on our load balancers.

Posted Mar 20, 2024 - 21:06 CET

Update

Rebuild and deploy did not fix the issue.Served files are still invalid.

Posted Mar 20, 2024 - 20:19 CET

Update

We are continuing to work on a fix for this issue.

Posted Mar 20, 2024 - 18:59 CET

Update

We are rebuilding and redeploying the application to ensure all files are up to date in our CDN.

It will take 1 hour.

Posted Mar 20, 2024 - 18:57 CET

Identified

Web application fails to load and return a blank page.

We identified the problem come from a missing file not served by our CDN.

Posted Mar 20, 2024 - 18:50 CET

This incident affected: Web Application.